Returns Policy
Pro Racing Simulators Ltd.
PRS Quality Assurance: PRS aims to always provide high quality Goods that are fault free and undamaged. On occasion, however, goods may need to be returned under the terms outlined below.
1. Incorrect Items Received or Selected
If you receive Goods which do not match those that you ordered, you should contact us within 7 days to arrange collection and return.
- Items Sent in Error by PRS: PRS will pay all shipping costs for items delivered incorrectly. You will be given the option to have the Goods replaced or refunded upon our receipt of the returned items.
- Items Incorrectly Selected by Customer: PRS is not responsible for shipment costs. At our discretion, a refund minus a restocking fee may be offered. The customer is responsible for return shipping, customs clearance, and all duties/taxes.
- Import & Clearance Requirements: Goods must arrive at our warehouse without intervention, fees, or administrative work required by PRS. Any administrative costs incurred by PRS to clear returned items will be deducted from your refund or invoiced directly for payment within 30 days.
2. Faulty Goods on Delivery
If any Goods you have purchased have faults when they are delivered to you, you should contact PRS within 7 days. PRS is responsible for paying shipment costs if we are unable to send a replacement part.
Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the purchase price will be refunded via your original payment method.
3. Installation & Setup Exclusions
PRS will not be responsible for damage or faults caused to goods by improper installation and setup.
4. Warranty Claims & Third-Party Hardware
If any PRS Manufactured Goods develop faults as a result of manufacturing or material defect within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
Warranty and service for any products not manufactured by PRS (such as third-party electronics, peripherals, or displays) are provided directly by the original manufacturer.
5. Goods Damaged in Transit
If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note stating that the goods were damaged upon receipt. In any event, report such damage to PRS within 7 days to arrange collection and return.
PRS will pay shipment costs. Once PRS verifies proof that the delivery note was marked as damaged in transit, the goods will be repaired, replaced, or refunded in full.
6. Standard Third-Party Items Cancellation
If you have purchased individual third-party products that are not part of a bespoke PRS rig build order, you have the right to cancel your order within seven days of purchase or seven days from receipt of the goods (whichever is longer).
You will be responsible for all return shipping costs, import duties, and taxes. Goods must be unopened and in resellable condition.
7. Custom, Bespoke & Sale Items (Non-Refundable)
We are unable to refund any returns or exchanges on any made-to-order, bespoke, or SALE items that form part of a PRS custom simulator build.
Note: Every PRS custom-built simulator is custom made and tailored specifically to your hardware and chassis requirements, making these items non-returnable and non-refundable.
8. How to Initiate a Return
If you wish to return Goods to PRS for any valid reason listed above, please contact us via the contact form at www.proracingsimulators.co.uk or email sales@proracingsimulators.co.uk to make arrangements.
9. Discretionary Returns & Environmental Factors
PRS reserves the right to exercise discretion with respect to any returns under these Terms and Conditions within the confines of the law. Factors taken into account include, but are not limited to:
- Abnormal Environmental Factors: Damage caused by mains power transients/dropouts, electromagnetic interference, extreme humidity, vibration, electrostatic discharge, extreme temperatures, pressure, chemical corrosion, or water damage. Investigation and repair under these circumstances will be payable by the customer.
- Prior Discounts: Any discounts applied to the purchase price reflecting known cosmetic or quality details disclosed at the time of purchase.
Return Shipping Address
All authorized returns must be shipped to:
Pro Racing Simulators Ltd.Unit 7, Thorne Way,
Wimborne, Dorset,
BH21 6FB,
United Kingdom